A Delta passenger at Miami International Airport was taken into custody after allegedly declining to end a phone call before the aircraft departed.
The Miami-to-Atlanta service was held up for roughly an hour while officers responded, and the situation ultimately ended with an arrest.
According to police, the passenger was identified as Shannon Marie Harris. Authorities allege that on April 27 she continued a phone call despite being instructed multiple times by flight attendants to hang up.
Officials further claimed that Harris grew disruptive and would not exit the plane when directed.
In a statement issued to PEOPLE, a spokesperson for the airline said: “A customer did not comply with repeated crew instructions to end their phone call while the aircraft was taxiing out.
“The customer became disruptive, and the aircraft returned to the gate where [the passenger] was removed from the aircraft.”
Footage recorded by someone onboard has since circulated online, showing fellow travelers urging Harris to think about others—particularly those who might have been trying to make a connection.
One can be heard saying: “Please be considerate. Consider yourself and the rest of us.”
The statement continued: “The safety of our customers and crew comes before all else, and Delta has zero tolerance for disruptive behavior.
“We apologize to our customers for this experience and delay in their travels.”
Fox 5 Atlanta reports Harris is facing at least one charge connected to trespassing.
In the arrest report, her conduct was described as ‘belligerent’, and the pilot allegedly decided to return to the gate as a result.
The report also states a Delta representative asked passengers to deplane, and that Harris then allegedly tried to leave.
By the time officers moved in, travelers had already been delayed and were waiting for the situation to be resolved.
One passenger who claimed to be on the flight to Atlanta wrote underneath the video: “She refused to get off the plane so they forced the entire plane to deplane.
“Halfway through deplaning she wilfully got off and was met with 12 officers at the gate and was immediately arrested.”
Another added: “Disruptive passengers should face consequences, all because of one person, the entire flight is delayed as if people don’t have places to be.”
“Why do some people think they still have a choice once the airline has instructed them to leave the plane,” a third noted.
The person who uploaded the clip described what happened as a ‘standoff on the tarmac’.