Imagine splashing around with your loved ones at a water park, only to end up humiliated and in tears. That’s exactly what happened to one woman during a family outing to SeaWorld’s Aquatica park in San Antonio.
Sharing her ordeal on TikTok, user @thewanderingrodgersfam recounted her frustrating experience. She warned potential visitors, “know that something like this might happen to you.”
She described the struggle of securing a spot at the park saying, “I could not find a place to sit to save our life,” which was crucial for her comfort and that of her elderly mother.
She eventually paid $179 for two lounge chairs to ensure her mother could relax under an umbrella, adding to their already expensive day, “So now we’re like $500 deep into this day. That’s before food, and anything else.”
But the real disappointment came when she attempted to enjoy a water slide. At the top of the slide, she was embarrassingly pulled aside by a security guard and asked to step on a scale. She was informed that the weight check was to ensure she and her mom could safely ride together. However, she was then bluntly told she was “too heavy to ride this ride at all,” despite her insistence that she and her mom were well under the 400-pound combined weight limit.
@thewanderingrodgersfam This is for @SeaWorldSATX @seaworld san antonio .. PSA this is NOT how you should be treating your customers when were paying $500+ dollars to be at your water park all day. Do better. #fyp #storytime #doyourthingtiktok #aquaticasanantoniotexas #seaworldsanantonio #blowthisup #viraltiktok #viral
She wondered aloud, “We couldn’t have switched? Like it was me and my daughter?”
Regardless, she had to walk back down alone, fighting back tears while her family enjoyed the ride. Her frustration grew when her husband observed two riders who appeared to exceed the weight limit being allowed on the same slide without issue. He inquired about it, only to be brushed off by the staff.
The park’s official website states clearly that “No rider’s weight may exceed 250 lbs/113 kgs.”
Feeling targeted and unfairly treated, she questioned, “What is your problem Aquatica?” and noted, “If you’re gonna enforce that rule, that needs to be like across the board, because what happened after that was not OK.”
She shared her disbelief at seeing others, who seemed larger, allowed on the ride, “watching other people that were much bigger than me going down the ride … like no, that is not OK.”
Before leaving, she sought out a manager, only to be advised to ‘take it up with corporate.’ Frustrated, she declared, “So, this is me taking it up with corporate. Aquatica San Antonio… I’m appalled by the way that you treat your customers, first off, and how you have your lifeguard’s trained. Do better.”