A Hertz customer captured the shocking moment when he was presented with a $10,000 bill after utilizing a supposed ‘unlimited miles’ offer.
We all recognize the concept of an ‘unlimited’ offer. It is what permits us to indulge at all-you-can-eat buffets and spend hours on phone calls without the anxiety of depleting our minutes.
According to the Oxford Dictionary, ‘unlimited’ is defined as ‘not limited or restricted in terms of number, quantity, or extent’. Thus, when a Hertz customer agreed to an ‘unlimited miles’ deal, they assumed they could drive their rented vehicle as much as desired.
However, a video that has since gone viral shows the customer discovering that this was not actually the case.
In a clip shared by TikTok user Logan, the customer is audibly shocked upon discovering the $10,000 charge for accumulating 25,000 miles in just one month.
“[The deal] literally says I won’t get charged anything,” the driver exclaims. “I’ve never signed anything stating I could only cover 100 miles a day, or any such limit, or that I would incur additional costs.”
The employee counters by highlighting that the customer similarly did not sign any agreement permitting him to drive 25,000 miles.
The driver attempts to argue that such a figure should fall under ‘unlimited’, but the employee tries to end the discussion and instructs him to leave.
The situation intensifies as the employee says, “You need to leave or I will have you arrested. It’s your choice.”
@lifeisfun3000 Unlimited means a reasonable amount? @Hertz #scam #rentalcar #hertz #fyp #viralvideo
The customer complies and exits the premises. After posting the video, Logan received overwhelming support on TikTok for sharing his ordeal.
One commenter stated, “Unlimited miles means unlimited,” while another remarked, “Unlimited is unlimited…. I would sit there until the cops show up and dare them to arrest me.”
Some viewers questioned how the driver was able to travel 25,000 miles in just a month, pointing out that even driving at 70mph for 10 hours every day wouldn’t cover that distance in a month. Despite these queries, the Hertz employee was more concerned with the mileage number rather than the logistics.
Following the incident, Hertz issued an apology and clarified that the customer would not be charged.
“Customer satisfaction is our top priority at Hertz, and we sincerely regret this customer’s experience at one of our franchise locations,” Hertz communicated in a statement to The Drive.
“Per the terms of the contract, the customer will not be billed for mileage. Our franchisee is addressing the employee’s conduct and reinforcing our customer service standards and policies to ensure they are understood and followed consistently across our locations.”