Twitter Reverses Course After Widespread Outrage Over Censorship

Twitter CEO Jack Dorsey
Twitter CEO Jack Dorsey

After experiencing public backlash and being summoned to a Senate inquiry, social media platform Twitter announced it was reversing course on censorship rules it imposed this week.

Vijaya Gadde, Legal, Policy and Trust & Safety Lead at Twitter, announced that the platform was going to change how it handles situations like this in the future. 

Twitter blocked users from sharing links to The New York Post’s controversial report on Joe and Hunter Biden. It also locked out the Trump campaign account and the personal account of White House Press Secretary Kayleigh McEnany for sharing the report.

As a result of what they called ‘election interference”, Senators on the Judiciary Committee announced that they would be issuing subpoenas for Twitter CEO Jack Dorsey to testify next week about the platform “actively interfering in this election.”

Gadde wrote, “Over the last 24 hours, we’ve received significant feedback (from critical to supportive) about how we enforced our Hacked Materials Policy yesterday. After reflecting on this feedback, we have decided to make changes to the policy and how we enforce it. Why the changes? We want to address the concerns that there could be many unintended consequences to journalists, whistleblowers and others in ways that are contrary to Twitter’s purpose of serving the public conversation.”

The Twitter exec continued, “We put the Hacked Materials Policy in place back in 2018 to discourage and mitigate harms associated with hacks and unauthorized exposure of private information. We tried to find the right balance between people’s privacy and the right of free expression, but we can do better. We’ve recently added new product capabilities, such as labels to provide people with additional context. We are no longer limited to Tweet removal as an enforcement action. We believe that labeling Tweets and empowering people to assess content for themselves better serves the public interest and public conversation. The Hacked Material Policy is being updated to reflect these new enforcement capabilities.”

Twitter highlighted two specific changes that are being made:

1. We will no longer remove hacked content unless it is directly shared by hackers or those acting in concert with them.

2. We will label Tweets to provide context instead of blocking links from being shared on Twitter.

“All the other Twitter Rules will still apply to the posting of or linking to hacked materials, such as our rules against posting private information, synthetic and manipulated media, and non-consensual nudity,” Gadde concluded. “I’m grateful for everyone who has provided feedback and insights over the past day. Content moderation is incredibly difficult, especially in the critical context of an election. We are trying to act responsibly & quickly to prevent harms, but we’re still learning along the way. We will continue to keep you all updated on our progress and more details as we update our policy pages to reflect these changes in the coming days.”

Dorsey commented on Gadde’s tweets, writing: “Straight blocking of URLs was wrong, and we updated our policy and enforcement to fix. Our goal is to attempt to add context, and now we have capabilities to do that.”